Auto glass steering happens when you call the third-party administrator (TPA) who is hired by your insurance company and they either do not give you a choice or just assign you a shop to take care of your vehicle. Several different care tactics are used in order to convince you to use the shop they are recommending. The third-party administrator is an employee of the largest auto glass shop; not only in this country but in the world. By law, you have the right to choose whomever you want to work on your second-largest investment. Your car, your choice.
If you make your claim online, be sure to look for an opportunity to choose the shop you want. Speak with your dollars. Keep it local. If you use a locally owned and operated shop, you will be taken care of. Read our reviews and get to know the kind of service people have come to expect.