Chapman Auto Glass FAQ

Swapping your rear view mirror to your new windshield is part of our job. There is not an additional cost for this service.

We do not perform auto glass replacements in the rain or snow for both safety reasons and manufacture requirements. That does not mean that we cannot do the job. We can do it if you have proper cover such as a garage at your home/work or something else that would provide a suitable working environment including temperature requirements when applicable.

If we originally installed the windshield for you, we will come and fix the problem at no cost. We also fix leaking windshields installed by other companies – We advise you make the original company provide proper customer service and take care of it at no cost. If they will not, we can do it but be advised that this will in many cases require a new windshield. You may be shocked that we can’t simply squirt more glue or patch up the leak, but in order to create a proper bond we need to remove the leaking windshield. A windshield can almost never be removed without it breaking. We have to look under the windshield and find out what is causing the leak. There are a number of reasons a windshield could leak. There could be rust, bad urethane placement, too little adhesive, uneven placement of urethane, etc.. The bottom line is that the windshield needs to be removed, which means it will break, so the technician can repair the problem and properly bond the windshield to the car. Setting a windshield needs to be done right the first time. Once it is set there is no way to go back to change a mistake.

Yes, if you have full coverage (comprehensive). Your only out of pocket expense is your comprehensive deductible, which in most cases is $0-$100. If you think your deductible is higher than $100, be sure to confirm that you are not confusing your “collision” deductible with your “comprehensive” deductible, as collision deductibles are usually higher, but not applicable to windshield replacement or repair.

You should contact your insurer to verify their position on this issue. However, auto glass replacement and windshield replacement falls under the “comprehensive” portion of your insurance rather than the “collision” portion. A cracked windshield does not reflect your driving ability and has no bearing on your level of risk to the insurance company. Therefore the windshield repair or windshield replacement of your car should not influence your insurance premiums.

Yes. Please contact us for more information on fleet discounts.

Yes we do. Chapman Auto Glass will perform all of our own installations – at times we even perform installations for other glass companies.

Absolutely, some glass companies primarily handle and sell used glass. If you are purchasing a used glass you will not receive a warranty against possible defects or breakage, even if an installer breaks it while installing it. A new piece of glass purchased from a professional installer or glass company will come with a lifetime warranty against workmanship and manufacture defects.

NO. Simply put — It is called steering and is illegal. You as the insured have the right to have the repairs completed at the shop of your choice.

Because liability insurance only provides coverage for damages to another vehicle, auto glass services are not covered under your liability policy.

Many insurance companies cover windshield repair at 100 percent coverage with no deductible. As of January 2006 State Farm no longer waives your deductible for rock chip repairs.

In newer models the vehicles computer is located below the dash. If your windshield leaks the water will/can flow down into your dash and short out and destroy your computer… which can be a very expensive repair.

Stone damage or rock “chips” up to the size of a 50 cent piece can be repaired. Best results are obtained if the repair is done before the damaged area is contaminated from washing or inclement weather. A rock chip is usually round or star shaped and may have lines radiating from the center. It has a black or silver color to it.

Hint: If your rock chip looks like a white speck in the glass and has no dark areas, then this should not be repaired. It is only a pit.

Basically, the process consists of injecting a specially formulated resin into the damaged area. When the damaged area has been completely filled, it is exposed to an ultraviolet light which cures the resin. This restores 100% of the structural integrity and in most cases, a good deal of the clarity on the damaged area. Most stone chip repairs can be done in 15-30 minutes.

When looking through the glass, vision should not be impaired. If vision is impaired, the windshield should be replaced. Your rock chip should become noticeably clearer when repaired. However, clarity is dependent upon the size, age, amount of glass missing from the center and the quantity of fragmented glass within the break.

Note: chemicals applied to the rock chip may prevent the windshield repair resin from adhering to the glass. Optical clarity varies from 50% to 100%.

Because most Insurance companies waive the deductible and pay for the repair, you probably won’t have any out of pocket expense. If you do choose to pay for the repair yourself, prices vary from area to area. Each Insurance company has a set price they pay to have a rock chip repaired. We honor those prices… even when they differ from our posted prices.

Mobile Rock chip: $79.95

Additional rock chip on the same windshield, on the same visit is only an additional $10 each.